SUPPORT

Support is all important when you purchase software on which you rely either for business or personal use. Downtime can prove not only to be frustrating but also expensive when you fail to meet deadlines.

You need then to place your trust not only in the software itself but also in the support that comes with it.

In the case of Pastel, there is a dedicated in-house technical support team whose sole responsibility is to solve any problems you have or simply offer guidance when it involves any Pastel product.

With more than 15 years of experience behind them, all members of the team are more than capable of resolving all your issues quickly and efficiently.

The high level of service available is reflected in the comprehensive Cover Plan which offers -

• Data Recovery Assistance - ensuring expert advice at times of crisis
• Give Us A Call - our experienced problem solving consultants are only a phone call away
• Fax and Email Support - a fax or email will get you a guaranteed response within 24 hours
• Maintenance Updates and Legislative Changes - keeping you informed at all times and vital for Payroll Year End
• Secure Support Users Website - access available 24 hours a day to valuable hints and tips on how to get the most out of your products. Also find links to latest downloads.
• Supported Users' Special Offers
• Free upgrades for Pastel Accounting

Cover Plan Plus - GoToAssist
GoToAssist has broken the mould for conventional support techniques by making virtual on-site support available via the Web.

A secure Web link enables one of our technical experts to effectively take over your computer or server and in most cases fix the problem without leaving our support control room.

Sometimes the support problem is difficult to explain - no matter what the actual level of complexity. Now the support person can simply take control of your mouse and keyboard and identify the problem whether it be hardware of software related.

At all times, you remain in control as access can only be granted with your authority.

GoToAssist is the most advanced support service to be found in the world - and it is enhanced by the proven technical abilities of the support team.